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FAQs

Frequently-asked Questions

 

How much are shipping costs?

This depends of the value of your order. The general prices are detailed below. A postage adjustment may apply if the package dimensions exceed Royal Mail limitations or if goods are for despatch to remote international zones:

Mainland U.K.:

Value up to £10 - Shipping £3.95
Value up to £15 - shipping £5.50
Value over £15 - FREE SHIPPING

Outside Mainland U.K.:

Value up to £10 - Shipping £8.50
Value up to £30 - shipping £16.50
Value up to £50 - shipping £26.50
Value up to £200 - shipping £31.50
Value £200+ - shipping £51.50



How do I order from your site?

Click on the item you wish to purchase, enter the quantity and hit the ‘Buy It Now’ button. Continue shopping in this way, until you’re ready to complete. Hit ‘Checkout Now’, which will take you to the payment transaction area.

 

Who supplies my order?

As brand representatives, we will pass on your order to be fulfilled by the geographically nearest musical instrument retailer who has in stock the item you wish to purchase. This retailer will be an official trading partner of SVM Percussion.

 

How do I best use the search facility provided?

Search by our catalogue codes for best results. Try to use the singular for your description searches, e.g. "recorder", ahead of the plural - "recorders". Use speech marks in your search for more accurate results, e.g. "Djembe Strap".

 

How will my order be displayed on my bank statement?

The charge will appear as either ‘Shopatron’ or ‘Shopatron*SoarValley’

 

Do you have a shop I can visit?

We have no retail premises. Our brands are available from good musical instrument retailers. If you wish to try out and purchase instruments from a stockist, please email sales@soarvalleymusic.co.uk for a list of your nearest retailers or visit the 'Stockists' tab above.

 

What brands do you own or represent?

Our own label brands are SVM Percussion, Bucara, Bucara Festival, Rhythm Carnival and Celtica Harps, and we uniquely represent in the U.K. Sakae Drums, Dream Cymbals & Gongs, J.Leiva, Kambala, Contemporânea, and Shaw Whistles. We list plenty of further brands in the Percussion and World Music fields.

 

What if I receive an email telling me the item I require is out of stock?

We stock a variety of brands of the same instrument – drop us an email to sales@soarvalleymusic.co.uk or call 0116 2304926 so we can advise on an alternative product.

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